Delete your account
You can delete your Barquecon account yourself, in the app or the web console, or by asking us by email. Either way the account is switched off at once and your personal data is removed after a 7-day grace period.
In the app or the web console
- Sign in with the account you want to delete.
- Open your account settings and choose Delete account.
- Enter your password and confirm.
You are signed out on every phone and browser straight away and can no longer sign in.
By email
- Write to info@barquecontech.com from the email address on the account, with the subject Delete my account, and say which organisation the account belongs to.
- We reply to that address to confirm the request came from you, then delete the account within 7 days of your confirmation. The same grace period and removal then apply.
What happens
| When | What |
|---|---|
| At once | The account is disabled: sign-in is refused, and every session and access token is revoked. It no longer counts as a user of your organisation. |
| Within the 7 days | Changed your mind? Ask your organisation's administrator or info@barquecontech.com to re-enable the account. Nothing has been removed yet. |
| After 7 days | Your name, email address and password hash are removed from the account record, and your sessions are deleted. This cannot be undone. |
| Within 90 days | Backups made before the removal expire (7 nightly copies on the server, 90 days for the off-site copies). |
What is kept
- Your organisation's device data (readings, alerts, reports) belongs to the organisation and stays. To delete an organisation and all its data, the organisation's owner writes to info@barquecontech.com.
- The audit trail and electronic signatures: entries recording what you did, with the email address you had at the time, stay for the life of the organisation's account. They form a tamper-evident chain that regulated customers must keep.
- Alerts you acknowledged keep your email address as the person who acknowledged them, as part of your organisation's alert history.
- Alert and report recipient lists are your organisation's settings. If your address is on one, ask your organisation's administrator to remove it.
- A record with the account's id that the deletion happened.
The only owner of an organisation cannot delete their account until another user is an owner. Ask info@barquecontech.com to make another user an owner, or to delete the whole organisation.
More on what we collect and keep: privacy policy.