Support

Barquecon IoT Platform and the Barquecon Pulse app · effective 2 November 2026

Email info@barquecontech.com. A person at Barquecon reads every message. We answer Monday to Saturday, 10:00 to 19:00 IST, and reply within one business day.

Please include

Your organisation's name and the email address you sign in with (never your password).
Which app or page, and on which phone or browser.
The device id, if the question is about a device, and roughly when the problem started.

Common questions

I cannot sign in

After 5 wrong passwords an account is locked for 15 minutes. Your organisation's administrator can reset your password.

A device shows no new readings

Check the device has power and network. Devices connect over an encrypted link to platform-iot.barquecontech.com; a device whose secret was changed must be provisioned again.

Adding a device in the app

Owners and administrators can add a Barquecon device from the Kits tab: scan the QR code on its label (or type the serial number and setup code), name it, then set its Wi-Fi. The phone joins the device's own setup network for a moment, so stay close to the device. Android asks for the location permission and iPhone asks for local network access for this step only; the app does not read your location. If the label says the device already belongs to another account, email us with the serial number. You can change a device's Wi-Fi or remove it from your account on its screen.

Adding a LoRaWAN sensor

In Add a device, choose a LoRaWAN sensor from another maker, or scan the label of a Barquecon LoRa device. For another maker's sensor you enter its DevEUI, JoinEUI and AppKey from the maker's key sheet; the AppKey is not in the QR code. These are sent to the Barquecon platform (privacy policy).